Privacy policy

P.M Shah & Co Jewellers Pvt. Ltd. (“P.M Shah”, “we”, “us”, “our”) is committed to protecting your privacy and complying with applicable data protection and privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website or use our mobile application (collectively, the “Services”).

Personal Information We Collect

Information You Provide Directly

When you interact with our Services, we may collect personal information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login credentials
  • Order, payment, and transaction details

Information Collected Automatically

When you visit our website or use our Application, certain information is collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed, links clicked, and time spent on pages
  • Standard server log data

Location Information

With your consent, we may collect location information through device or third-party services to provide store information, delivery availability, or location-based offers.

Information from Third Parties

We may receive information from third-party services such as payment gateways, logistics partners, analytics providers, or social media platforms when you choose to connect or interact with them.

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, deliveries, and returns
  • Communicate with you regarding your orders, inquiries, or customer support requests
  • Provide personalized content, product recommendations, and offers
  • Send marketing communications, where permitted by law or with your consent
  • Improve our website, products, services, and customer experience
  • Conduct analytics, reporting, and internal research
  • Prevent fraud and ensure security

If you submit reviews, feedback, or other content publicly, we may display or use that content on our website or marketing channels.

Sharing Your Personal Information

We do not sell your personal information. We may share your information only with trusted third parties such as:

  • Shopify (our ecommerce platform)
  • Payment gateways and financial institutions
  • Shipping and logistics partners
  • Analytics, marketing, and technology service providers

These third parties are authorized to use your personal information only as necessary to provide services to us and are required to protect your data.

We may also disclose information if required by law or to protect our legal rights, customers, or business.

Your Rights and Choices

You have the right to:

  • Opt out of marketing emails by using the unsubscribe link
  • Update or correct your account information
  • Disable location services through your device settings
  • Request access to or deletion of your personal data, subject to legal requirements

To exercise these rights, you may contact us using the details provided below.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website or Application may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you may contact us at:

P.M Shah & Co Jewellers Pvt. Ltd.
Email: customercare@pmshah.com